Refund Policy

Thank you for considering our store for your purchase. We strive to provide high-quality products and services to our customers. Our refund policy is designed to ensure a fair and consistent experience for all of our customers.

Refunds will not be accepted for personalized items. Personalized items are defined as any item that has been customized or altered in any way to meet the customer's specific preferences, including but not limited to monogrammed items, engraved items, custom-made items, or any item that bears a unique identifier, such as a name, initials, or a specific date.

We take great care to ensure that all personalized items are produced according to the customer's specifications. However, due to the unique nature of personalized items, we are unable to accept returns or offer refunds, except in the case of defective or damaged merchandise.

If you receive a personalized item that is defective or damaged, please contact our customer service team within 14 days of receiving your order. We will provide you with instructions on how to return the item for a refund or exchange.

We appreciate your understanding of our policy on personalized items. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.